Shipping & Return

SHIPPING AND DELIVERY
Orders are shipped from our warehouse and are processed within 2-5 business days of order receipt.
 
We ship to the continental US (including Alaska and Hawaii) and Canada and also international. 
 
All orders ship via  from our warehouse located in Kaohsiung City, Taiwan.  
Shipping costs are based on your total purchase amount.                                                                           
ORDER STATUS/ ORDER TRACKING
You will receive an order confirmation once your order has been successfully processed. In addition, a shipping confirmation email will be sent once your order has shipped. This confirmation will include the tracking number for your package.  
RETURN POLICY
CLARECHEN only issues return/refunds if a product is defective or damaged when received. We do not offer return/refunds on change of mind. Shipping costs are non-refundable.

If an item is faulty, we will meet our legal obligation which may include issuing a refund on the purchase price of the goods, or providing a replacement product.

Items must be unused, returned in original packaging, and returned within 7 days. For any return questions, please contact us at hello@clarechen.com